After you've selected your custom shaving brush, an Order Form opens for you to tell us exactly what you want. After you've filled out the form and hit the "SUBMIT" button, you should look for an email that shows everything you've asked us to make. Please carefully review this email and let us know as soon as possible if anything needs to be changed. Changes cannot be made after your handle is started.
- We ask for a $100(US) non-refundable deposit to secure orders for brushes over $299, brushes smaller than 26mm, or for brushes with customizations to standard handle patterns.
- For all other brushes we ask for a $50.00 (US) non-refundable deposit.
- As soon as we receive your order, we will send you a PayPal invoice for the deposit which must be paid before work is scheduled. Orders will be automatically cancelled if the deposit is not paid within seven (7) calendar days. Once your brush is complete, we will notify you and any remaining balance will be due at that time.
Some things to consider:
- We cannot accept periodic payments. You can, however, make periodic deposits to your PayPal account. That way money is available to make the final transfer/payment.
We will send you a PayPal invoice for any outstanding balance along with a photo of your brush at that time. If we have not heard from you within seven (7) days of this notification, we reserve the right to cancel your order and your deposit will be forfeit.
- For delivery verification purposes, we must consider the shipper's tracking delivery notification to be definitive. That means that once the shipper (like USPS) indicates that an item has been delivered, we cannot assume responsibility fo lost contents or packages.
- Because U.S. Foreign Trade regulations make it impractical for us to ship brushes to addresses outside the Uniited States, we regreat we cannot accept any orders without a U.S. shipping address. We regret this inconvenience.