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Frequently Asked Questions

Tell Me About Your Knots

Can I get any other knots?

Do you offer Synthetic knots?

How to Place an Order

Our Order Process

How Do I Pay for My Brush?

Shipping & Handling

U.S. and APO/FPO addresses

International Orders

How quickly do you ship orders?

What is your Shipping Address?

Our Return Policy

What's Your Return Policy?

Brush Care & More!

How do I Care for my New Shaving Brush?

Special Orders?

Can I get a Morris & Forndran brush with a BSSW logo?

Can I order a special or new Handle Design?

Who owns a custom design?

Do You Sell Your Handles Without a Knot?

Do you sell your knots separately?

Do you guarantee your products?

Yes, we do

Information Security

Is My Personal Information Secure?

What handle options do you offer?

What Handle Materials do you have?

Can I special order other handle materials?

Can I supply my own handle material?